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Class Acts: Service and Inequality in Luxury Hotels

Rachel Sherman




[PDF.wj09] Class Acts: Service and Inequality in Luxury Hotels

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 | #58574 in Books |  2007-01-17 | Original language:English | PDF # 1 |  9.00 x.93 x6.00l,1.16 | File type: PDF | 373 pages

||0 of 0 people found the following review helpful.| excellent|By Hilda Aguilar|Excellent for the price. Thank you|0 of 0 people found the following review helpful.| Four Stars|By Daisy|good condition. needed it for a class. interesting book to read|0 of 0 people found the following review helpful.| Five Stars|By Kevin Vang|great

In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its...

You easily download any file type for your device.Class Acts: Service and Inequality in Luxury Hotels   |  Rachel Sherman.Not only was the story interesting, engaging and relatable, it also teaches lessons.

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